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Downsizing The Phone Book

AT&T has downsized its phone book in Hendersonville this year by removing the residential listings.

The yellow pages remain, but that's not enough for some customers.

"I think it's foolish really," says Aloha Kuzniar of Hendersonville.

AT&T says the change reflects recent usage feedback and research from consumers, pointing out that more residents are using online options for the white pages.

"A lot of seniors aren't capable of going to the computer and getting that information," says Kuzniar.       

"Not many people use the white pages anymore," says Lee Smith. "Everything's on computer."

While some will miss those pulled pages, Virginia Gallo is okay with moving on to a new chapter.

"I don't ever need the white pages. The yellow pages are what's useful to me," she says.

AT&T says customers will still have option of requesting the white pages for free.


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