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UPDATE:Medicaid Computer Glitch

UPDATE:   As As of 2:30 a.m. this morning, the NCTracks portal is back online and available for accepting provider claims. The CSC team worked around the clock to identify the cause of the outage, which stemmed from a hardware failure in a network switch.  We apologize for the inconvenience this outage may have caused some providers and are pleased to confirm that there are no anticipated impacts to the next scheduled checkwrite.    

North Carolina's new Medicaid billing system is down for doctors, hospitals and other medical providers.

The outside vendor that built and operates the NC Tracks system said it went offline shortly after 8 a.m. Tuesday. It was still down Tuesday evening. A Computer Sciences Corp. spokeswoman didn't have an estimate on when providers could again access the portal.

The company said it's the first time there's been a significant outage since it came online in July, and the state Department of Health and Human Services says the outage shouldn't affect Medicaid consumers for now.

The outage hasn't been the system's first trouble. Scores of doctors and hospitals struggled for months to file successful reimbursement claims and receive payments. A group of doctors sued over reimbursement delays last month.

Butch Hall from Rutherford County called News 13 after is pharmacy told him they couldn't fill his script because of the glitch.

The Department of Health and Human Services said providers were notified about the outage and were instructed to issue a three day emergency supply of drugs to the consumer. But some local pharmacists told News 13 that unless the Medicaid recipient had other insurance or cash, they would not refill their prescription.


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